customer-service

How to Annihilate Your IRL Junk Mail and Save the Planet

If I receive one more letter from Spectrum, I’m going to self-immolate. No, I won’t be switching to their internet service just because they’ve mailed…

What to Do When Your Airbnb Is a Bigger Shithole Than You Thought

This summer, scores of people will put the fates of their summer travel in the hands of Airbnb by doing something simple: Booking a room…

The ASMR Guys Who Get Off on Customer Service Calls

Two years ago, sitting in his Chicago apartment, Jeff came to the sober realization that he’d hit rock bottom. Not from heroin or booze, not…

The Science Behind Hold Music Isn’t Quite Sure What Makes the Best Type of Hold Music

Two years ago, one sadistic redditor asked, “What’s the best on hold music you’ve had?” Assuming he meant “heard,” other redditors responded with actual examples…