customer-service

A Waiter, a Flight Attendant and a Mall Santa on How to Remain Nice Under Duress

Sometimes, remaining nice is the hardest thing in the world. But what if your livelihood depends on it? What if your ability to remain agreeable…

How to Annihilate Your IRL Junk Mail and Save the Planet

If I receive one more letter from Spectrum, I’m going to self-immolate. No, I won’t be switching to their internet service just because they’ve mailed…

What to Do When Your Airbnb Is a Bigger Shithole Than You Thought

This summer, scores of people will put the fates of their summer travel in the hands of Airbnb by doing something simple: Booking a room…

The ASMR Guys Who Get Off on Customer Service Calls

Two years ago, sitting in his Chicago apartment, Jeff came to the sober realization that he’d hit rock bottom. Not from heroin or booze, not…