customer-service

I’m in Awe of the Shit People Try to Return for a Refund

I’m an anxious guy, and I don’t like bothering people. I get particularly nervous if I have to bother someone working a service industry job….

How to Break Up: The Company With Bad Customer Service That You Can’t Escape From

Claiming your independence from some people in your life is easy. That childhood friend who wants to keep up with you on Facebook? Unfollow and…

Customer Service Representatives Are the Least Respected People in Tech

When Dave Eggers’ novel The Circle came out in 2013, Kate Losse accused Eggers of plagiarism. The Circle’s main character is a woman named Mae…

How to Win a Fight With Customer Service

If you’ve ever worked a retail or food-service job, you know that dealing with irate customers is perhaps the most banal form of devilry capitalism…