customer-experience

How to Break Up: The Company With Bad Customer Service That You Can’t Escape From

Claiming your independence from some people in your life is easy. That childhood friend who wants to keep up with you on Facebook? Unfollow and…

This Is the Best Way to Get Your Money Back

These days, instead of logging 30 hours on the phone to lodge a customer complaint only to get bumped through rungs of automated service and…

How to Win a Fight With Customer Service

If you’ve ever worked a retail or food-service job, you know that dealing with irate customers is perhaps the most banal form of devilry capitalism…