customer-experience

What to Do When Your Airbnb Is a Bigger Shithole Than You Thought

But… not too shitty to vacate immediately

How to Break Up: The Company With Bad Customer Service That You Can’t Escape From

Sure, you’re tempted to drop some f-bombs, but here’s what to drop instead

This Is the Best Way to Get Your Money Back

One consumer expert says the ‘executive email carpet bomb’ is fail-proof

How to Win a Fight With Customer Service

A strongly worded letter can go a long way (and other tips for getting what you want)